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Deterministic refund, cancel, trial, and return policy decisions for support teams. One verdict for humans and AI agents
Deterministic Decision API engine powering stable MCP notary remotes, decision memo packets, execution gates, and future workflow applications
Positioning: Decide is the API engine and compatibility surface. Policy MCP Notaries, decision memo packets, execution gates, and future workflow applications are proof surfaces that reuse the same verdict, request ID, and evidence contract.
Buttons install the Refund Notary server. To add all 4 servers, use the JSON config below.
| Server | Domain | Tool | Verdicts |
|---|---|---|---|
| Refund Notary | refund.decide.fyi | refund_eligibility | ALLOWED / DENIED / UNKNOWN |
| Cancel Notary | cancel.decide.fyi | cancellation_penalty | FREE_CANCEL / PENALTY / LOCKED / UNKNOWN |
| Return Notary | return.decide.fyi | return_eligibility | RETURNABLE / EXPIRED / NON_RETURNABLE / UNKNOWN |
| Trial Notary | trial.decide.fyi | trial_terms | TRIAL_AVAILABLE / NO_TRIAL / UNKNOWN |
All servers: 100 vendors, US region, individual plans, stateless, no auth, 100 req/min. Runtime contracts and reference evidence stay here.
{
"mcpServers": {
"refund-decide": { "url": "https://refund.decide.fyi/api/mcp" },
"cancel-decide": { "url": "https://cancel.decide.fyi/api/mcp" },
"return-decide": { "url": "https://return.decide.fyi/api/mcp" },
"trial-decide": { "url": "https://trial.decide.fyi/api/mcp" }
}
}
# Refund eligibility
curl -X POST https://refund.decide.fyi/api/v1/refund/eligibility \
-H "Content-Type: application/json" \
-d '{"vendor":"adobe","days_since_purchase":12,"region":"US","plan":"individual"}'
# Cancellation penalty
curl -X POST https://cancel.decide.fyi/api/v1/cancel/penalty \
-H "Content-Type: application/json" \
-d '{"vendor":"adobe","region":"US","plan":"individual"}'
# Return eligibility
curl -X POST https://return.decide.fyi/api/v1/return/eligibility \
-H "Content-Type: application/json" \
-d '{"vendor":"adobe","days_since_purchase":12,"region":"US","plan":"individual"}'
# Trial terms
curl -X POST https://trial.decide.fyi/api/v1/trial/terms \
-H "Content-Type: application/json" \
-d '{"vendor":"adobe","region":"US","plan":"individual"}'
Start local dev server:
npx vercel dev
In a separate terminal:
# Handler-level smoke checks (no running server required)
npm run smoke
# MCP endpoint checks (requires vercel dev running on localhost:3000)
npm run mcp:check
# End-to-end workflow fixture (example -> result)
npm run workflow:test
# Production customer-key verification after provisioning a key
DECIDE_SMOKE_API_KEY='<customer-key>' npm run smoke:customer-key
Use workflow endpoints when you want one request to return:
yes | no) from /api/deciderequest_idEndpoints
POST https://refund.decide.fyi/api/v1/workflows/zendesk/refundPOST https://cancel.decide.fyi/api/v1/workflows/zendesk/cancelPOST https://return.decide.fyi/api/v1/workflows/zendesk/returnPOST https://trial.decide.fyi/api/v1/workflows/zendesk/trial{
"ticket_id": "ZD-9001",
"workflow_type": "refund",
"question": "Should this Adobe annual plan refund request proceed under policy?",
"vendor": "adobe",
"region": "US",
"plan": "individual",
"days_since_purchase": 5
}
For refund and return, include days_since_purchase.
Set decision_override to bypass model classification during fixtures and CI:
{
"decision_override": "yes"
}
{
"ok": true,
"flow": "zendesk_refund_v1",
"ticket_id": "ZD-9001",
"decision": { "c": "yes", "request_id": "req_123" },
"policy": { "verdict": "ALLOWED", "code": "WITHIN_WINDOW" },
"action": {
"type": "approve_refund",
"zendesk_tags": ["decide", "decide_yes", "refund_allowed"]
}
}
Endpoint: POST https://refund.decide.fyi/api/v1/refund/eligibility
MCP Tool: refund_eligibility
Checks if a subscription purchase is within the vendor's refund window.
Input: vendor, days_since_purchase, region, plan
{"refundable":true,"verdict":"ALLOWED","code":"WITHIN_WINDOW","message":"Refund is allowed. Purchase is 12 day(s) old, within 14 day window.","vendor":"adobe","window_days":14}
Codes: WITHIN_WINDOW, OUTSIDE_WINDOW, NO_REFUNDS, UNSUPPORTED_VENDOR
Endpoint: POST https://cancel.decide.fyi/api/v1/cancel/penalty
MCP Tool: cancellation_penalty
Checks cancellation penalties — early termination fees, contract locks, or free cancellation.
Input: vendor, region, plan
{"verdict":"PENALTY","code":"EARLY_TERMINATION_FEE","message":"adobe charges an early termination fee: 50% of remaining months on annual plan.","vendor":"adobe","policy":"etf"}
Codes: NO_PENALTY, EARLY_TERMINATION_FEE, CONTRACT_LOCKED, UNSUPPORTED_VENDOR
Endpoint: POST https://return.decide.fyi/api/v1/return/eligibility
MCP Tool: return_eligibility
Checks if a subscription purchase can be returned/reversed, with return type and method.
Input: vendor, days_since_purchase, region, plan
{"returnable":true,"verdict":"RETURNABLE","code":"FULL_RETURN","message":"Return is available. Purchase is 5 day(s) old, within 14-day window.","vendor":"adobe","return_type":"full_refund","method":"self_service"}
Codes: FULL_RETURN, PRORATED_RETURN, CREDIT_RETURN, OUTSIDE_WINDOW, NO_RETURNS, UNSUPPORTED_VENDOR
Endpoint: POST https://trial.decide.fyi/api/v1/trial/terms
MCP Tool: trial_terms
Checks free trial availability, length, card requirement, and auto-conversion status.
Input: vendor, region, plan
{"verdict":"TRIAL_AVAILABLE","code":"AUTO_CONVERTS","message":"adobe offers a 7-day free trial. Credit card required. Auto-converts to paid plan.","vendor":"adobe","trial_days":7,"card_required":true,"auto_converts":true}
Codes: AUTO_CONVERTS, NO_AUTO_CONVERT, TRIAL_NOT_AVAILABLE, UNSUPPORTED_VENDOR
| Vendor | Identifier | Refund | Cancel | Return | Trial |
|---|---|---|---|---|---|
| 1Password | 1password | No refunds | Free | No return | 14d |
| Adobe | adobe | 14d | ETF | 14d full | 7d |
| Amazon Prime | amazon_prime | 3d | Free | 3d full | 30d |
| Apple App Store | apple_app_store | 14d | Free | 14d full | - |
| Apple Music | apple_music | No refunds | Free | No return | 30d |
| Apple TV+ | apple_tv_plus | No refunds | Free | No return | 7d |
| Audible | audible | No refunds | Free | No return | 30d |
| Bitwarden | bitwarden | 30d | Free | 30d full | 7d |
| Bumble | bumble | No refunds | Free | No return | 7d |
| Calm | calm | 30d | Free | 30d full | 7d |
| Canva | canva | No refunds | Free | No return | 30d |
| ChatGPT Plus | chatgpt_plus | No refunds | Free | No return | - |
| Claude Pro | claude_pro | No refunds | Free | No return | - |
| Coursera Plus | coursera_plus | 14d | Free | 14d full | 7d |
| Crunchyroll | crunchyroll | No refunds | Free | No return | 7d |
| Deezer | deezer | No refunds | Free | No return | 30d |
| Disney+ | disney_plus | No refunds | Free | No return | - |
| DoorDash DashPass | doordash_dashpass | No refunds | Free | No return | 30d |
| Dropbox (US) | dropbox_us | No refunds | Free | No return | 30d |
| Duolingo | duolingo | No refunds | Free | No return | 14d |
| Evernote | evernote | 20d | Free | 20d full | 14d |
| ExpressVPN | expressvpn | 30d | Free | 30d full | 7d |
| Figma | figma | No refunds | Free | No return | 30d |
| Fubo TV | fubo_tv | No refunds | Free | No return | 7d |
| GitHub Pro | github_pro | No refunds | Free | No return | - |
| Google Play | google_play | 2d | Free | 2d full | - |
| Grammarly | grammarly | No refunds | Free | No return | 7d |
| Headspace | headspace | No refunds | Free | No return | 7d |
| HelloFresh | hellofresh | No refunds | Free (5d notice) | No return | - |
| Hinge | hinge | No refunds | Free | No return | 7d |
| Hulu | hulu | No refunds | Free | No return | 30d |
| iCloud+ | icloud_plus | 14d | Free | 14d full | - |
| Instacart+ | instacart_plus | 5d | Free | 5d full | 14d |
| LinkedIn Premium | linkedin_premium | 7d | Free | 7d full | 30d |
| MasterClass | masterclass | 30d | Free | 30d full | - |
| Max (HBO) | max | No refunds | Free | No return | - |
| Microsoft 365 | microsoft_365 | 30d | Free | 30d full | 30d |
| Midjourney | midjourney | No refunds | Free | No return | - |
| Netflix | netflix | No refunds | Free | No return | - |
| Nintendo Switch Online | nintendo_switch_online | No refunds | Free | No return | 7d |
| Noom | noom | 14d | Free | 14d full | 7d |
| NordVPN | nordvpn | 30d | Free | 30d full | 7d |
| Notion | notion | 3d | Free | 3d full | - |
| Paramount+ | paramount_plus | No refunds | Free | No return | 7d |
| Peacock | peacock | No refunds | Free | No return | 7d |
| Peloton | peloton | No refunds | Free | No return | 30d |
| PlayStation Plus | playstation_plus | 14d | Free | 14d prorated | 14d |
| Scribd | scribd | 30d | Free | 30d full | 30d |
| Shutterstock | shutterstock | No refunds | ETF | No return | 30d |
| Slack | slack | No refunds | Free | Credit | 90d |
| Sling TV | sling_tv | No refunds | Free | No return | - |
| Spotify | spotify | No refunds | Free | No return | 30d |
| Squarespace | squarespace | 14d | Free | 14d full | 14d |
| Strava | strava | 14d | Free | 14d full | 30d |
| Surfshark | surfshark | 30d | Free | 30d full | 7d |
| Tidal | tidal | No refunds | Free | No return | 30d |
| Tinder | tinder | No refunds | Free | No return | - |
| Todoist | todoist | 30d | Free | 30d full | 30d |
| Twitch | twitch | No refunds | Free | No return | - |
| Walmart+ | walmart_plus | No refunds | Free | No return | 30d |
| Wix | wix | 14d | Free | 14d full | 14d |
| Xbox Game Pass | xbox_game_pass | 30d | Free | 30d full | 14d |
| YouTube Premium | youtube_premium | No refunds | Free | No return | 30d |
| Zoom | zoom | No refunds | Free | No return | - |
Scope: US region, individual plans only.
Policies are sourced from official vendor documentation and terms of service.
rules/ linking to official policy pages.GET /api/compliance-export returns a CSV snapshot of tracked sources, hashes, and pending candidate changes (?format=json for machine-readable output).rules_version field for staleness detection.Added:
GET /api/compliance-export endpoint for policy monitoring evidence export (CSV default, JSON via ?format=json).Changed:
Changed:
server.json, MCP initialize, and /.well-known/*.Added:
Fixed:
contents:write permission and fixed shell logicAdded:
rules/policy-sources.jsonenum in inputSchema for agent discoverabilityFixed:
ERR_IMPORT_ATTRIBUTE_MISSING crash on Vercel (Node 22 import attributes)Added:
All 4 policy servers are free to use. No authentication. No API keys.
/api/decide is public by default, and can be protected by setting DECIDE_API_KEY in server env vars.
If you run decide behind the decidesite proxy with dynamic customer keys, also set:
DECIDE_PROXY_SHARED_TOKEN: shared secret required in x-decide-proxy-token header for trusted proxy calls.DECIDE_API_KEY: backend internal key that the trusted proxy forwards upstream (recommended to keep backend private).Rate limit: 100 requests/minute per IP.
For first-customer handoff and keyed production verification, see docs/FIRST_CUSTOMER_RUNBOOK.md.
Use POST /api/policy-fetch-hook as a fetch adapter for the daily checker when direct fetches are blocked.
Request body:
{
"url": "https://example.com/policy",
"vendor": "example_vendor",
"policy_type": "refund",
"timeout_ms": 18000
}
Auth:
Authorization: Bearer <POLICY_CHECK_BROWSER_HOOK_TOKEN> or x-hook-token: <token>Server env:
POLICY_CHECK_BROWSER_HOOK_TOKEN (required for endpoint auth)POLICY_FETCH_BROWSERLESS_TOKEN (optional; enables browserless render first)POLICY_FETCH_BROWSERLESS_CONTENT_URL (optional override; default https://chrome.browserless.io/content)POLICY_FETCH_ALLOWED_HOSTS (optional comma-separated host allowlist)Checker (GitHub Actions, repo decide):
POLICY_CHECK_BROWSER_HOOK_URL = deployed endpoint URL (example: https://decide-1.vercel.app/api/policy-fetch-hook)POLICY_CHECK_BROWSER_HOOK_TOKEN = same token as runtime envPOLICY_CHECK_FETCH_LANES_DEFAULT = browser_hook,direct,zendesk_api,mirrorQuestions? support@decide.fyi or @decidefyi on X
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